Privacy Policy

1. Introduction

QuietParcelHub ("we," "us," or "our") is devoted to upholding your privacy. This Privacy Policy outlines our procedures for gathering, utilizing, revealing, and protecting your data when you browse our website quietparcelhub.sbs or utilize our plumbing solutions.

In engaging with our solutions, you are giving your consent to the data handling practices spelled out in this document. Our policy adheres to applicable privacy law, including regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information Collection

2.1 Identifying Information

Identifying information that you willingly submit to us may be collected when you:

• Reserve plumbing services
• Reach out to us via our website or telephone
• Join our newsletter mailing list
• Complete our online forms
• Inquire about quotes or consultations

The details collected might include:

• Your name and communication details (email, telephone, physical address)
• Financial details (safely processed by external parties)
• Servicing needs and particulars of your property
• Emergency contact specifics
• Instructions for gaining access to your property

2.2 Information Collected Automatically

Whenever our website is accessed, certain types of information regarding your device and your browsing activities are collected automatically:

• Geographical location and IP address
• Your web browser kind and version
• Web pages you visit and duration of visits on our website
• Sites that referred you to our site
• Specifics of your device (model, screen resolution, etc.)

2.3 Cookies and Other Tracking Methods

Cookies and comparable tracking technologies are used on our site to improve your browsing experience. These technologies are beneficial for:

• Storing your preferences
• Auditing website interaction and efficiency
• Providing customized content
• Enhancing our solutions

Through your browser's settings or our cookie consent tool, you can manage your preferences regarding cookies.

3. Utilization of Your Information

The information we gather serves to:

• Service Provision: To carry out plumbing services, arrange service times, and engage in communications related to your orders
• Client Service: To address your inquiries and render support services
• Transaction Handling: To conduct transactions and manage financial operations
• Safety and Protection: To safeguard our operations and preclude deceit
• Promotions: To send notification of special offers and news (with your agreement)
• Site Enhancement: To analyze how our site is used and to better our website features
• Adhering to Legal Standards: To conform with the law and legal norms

4. Disclosure and Sharing of Information

Your personal details are not sold, exchanged, or leased out to other parties. However, we might share your data under the following conditions:

4.1 Collaborators

Your information might be shared with third-party collaborators to assist with various tasks such as payment processing, website operations, email marketing, data analysis, and customer assistance.

4.2 Legal Obligations

Your details might be disclosed if it's mandated by the law or in response to legal proceedings, subpoenas, emergencies, or investigations into potential illegitimate activities or fraud.

4.3 Business Changes

In case of a company merger, acquisition, or sale of company assets, your details may be transferred as part of that transaction.

5. Security of Data

Appropriate technical and organizational safeguards are employed to protect your personal information from unauthorized access, alteration, public exposure, or destruction. These safeguards comprise encryption, secure server environments, authorization checks, frequent assessments, and workforce education.

Nevertheless, be reminded no method of electronic transmission or storage is infallible. Absolute security of your data cannot be guaranteed.

6. Retention of Data

We retain your personal data only for as long as necessary to serve the purposes it was collected for or as required by law. Typical retention periods include:

• Service records: 7 years (as per tax and legal guidelines)
• Promotional correspondence: until you opt out or delete your data
• Web analytics data: 26 months
• Client service interactions: 3 years following the last communication
• Warranty records: For the duration of the warranty term

7. Rights and Choices of the User

You hold certain rights regarding the access to, correction of, elimination of your personal data (subject to legal constraints), data portability, objections to marketing messages, and management of cookie preferences. To exercise these rights, reach out to us via the contact details provided below.

8. Services by Third Parties

8.1 Google Analytics

Our website uses Google Analytics for analysis of site usage. If you prefer, you have the option to opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Links to social media platforms with distinct privacy policies might be available on our website.

8.3 Payment Handling

Financial transactions are managed by third-party processors that comply with PCI DSS requirements.

9. International Transfers of Data

Your data might be transferred to and processed within nations other than United Kingdom. We enforce proper safeguards in line with the governing privacy regulations.

10. Privacy for Younger Users

Our solutions are not aimed at children below the age of 13, and we consciously avoid collecting their data. If you suspect that a minor has provided us with personal data, we urge you to contact us immediately.

11. Revisions to the Privacy Policy

This Privacy Policy may be modified to show changes in our practices or legal obligations. Notification of these updates will be provided by posting the revised policy, communicating with registered users via email, or through an announcement on our website. Continuing to use our service after the revised policy's effective date means you agree to the changes.

12. Contact Details

For inquiries regarding this Privacy Policy or our data procedures, please contact us:

13. Adherence to Google Ads User Consent Policy

We observe Google Ads' user consent policy requirements. Adjustments to your cookie/tracking preferences can be made at any time through our cookie settings.